TERMS OF SALE

RIBOLA RETIFICIO SRL produces, packages and ships the goods purchased by the customer.
Packaging times vary depending on the availability of an item.

In particular:
- AVAILABLE ITEMS in stock:
The items already available will be shipped in 2-3 working days (Monday-Friday) from the date of the order.
During the period of sales or promotions, shipments may take longer.
In the event that the item is temporarily out of stock, the customer will be notified and the shipping times may be extended until the date on which the item will be available again in the warehouse.
- CUSTOM OR CUSTOMIZED ITEMS:
Custom made items are shipped as soon as the packaging is finished. The packaging times may vary according to the quantity of the items, the measures and the availability of the network in the warehouse.
The packaging times are indicatively between 8 and 25 working days. During promotional periods or during the summer season it is possible that the packaging times are longer than the days indicated in the cart or in the order confirmation. In the case of non-standard items with personalized details based on the request or the drawing sent by the customer, the packaging times can take even more than 30 working days.

If the items are no longer available, the administration will contact the customer to arrange the replacement or refund.

The packaging times are counted from the moment of receipt of the payment of the order made, therefore in the case of payment by bank transfer from the day of receipt of the transfer to the company bank account.

In the case of payment by cash on delivery, the count starts from the date of confirmation of the order. Ribola Retificio srl reserves the right to request a different payment condition if the customer chooses cash on delivery as the payment condition.

RIBOLA RETIFICIO SRL may ask the Bank or PayPal to verify the transaction, also by contacting the counterparty bank. This verification could cause some delay in the shipment of the order.

Packaging times are not shipping times: packaging time refers to the time it takes for the department to produce, cut, sew and package the product. Shipping times, on the other hand, are the times necessary for the courier to deliver the goods once it has been entrusted to him.
Therefore, for the fulfillment of the order, both the packaging times and the shipping times must be taken into account.

Shipping takes place by express courier.

The estimated time for delivery from the date of shipment entrusted to the courier is 2 working days for Italy, except for shipments to disadvantaged places, mountain towns or islands. Delivery may be delayed due to problems related to the courier, for which we decline all responsibility from now on.

RIBOLA RETIFICIO SRL is also not responsible for any delays due to customs operations and controls or due to force majeure beyond its control.
The shipping costs are indicated in the shopping cart at the time of the order.
We reserve the right to apply special rates for shipments outside the Italian territory at the request of the customer. The cost of shipping will be communicated to the customer in any case.

As required by the laws governing trade, all shipments are accompanied by a transport document.
The invoice is issued only in the event that the customer expressly requests it during the order confirmation phase, otherwise the payment made is recorded in the accounting as a consideration upon receipt of the payment.

The invoice is issued at the time of payment, except in the expressly agreed cases of payments after delivery.

If the customer does not provide tax information for billing or provides them incorrect, he will not be able to request the correction of the data sent after the payment or invoice has been issued.

If a customer needs the application of reduced VAT, he will have to notify before issuing the fee or invoice, sending the necessary tax documents to prove this advantage.

The assortment on RIBOLA RETIFICIO SRL reflects the availability of each item by size and color.
Once the order request has been received, RIBOLA RETIFICIO SRL reserves the right in any case to reconfirm the availability of the items purchased, the validity of the transaction by credit card and to verify the details of the previous transactions made by the Customer.
In the event that the items ordered are not available, or if for some reason the order cannot be processed as requested by the Customer, RIBOLA RETIFICIO SRL will notify the Customer.

RIBOLA RETIFICIO SRL reserves the right to refuse an order in the event that the bank payment is not made or was not successful. RIBOLA RETIFICIO SRL reserves the right to refuse orders or to refuse the provision of services to anyone at any time.

The customer can change the order no later than 2 days from receipt of the order confirmation. Beyond this deadline, the order will be considered confirmed with the details contained in the order confirmation and cannot be changed as it has already passed to production with the details referred to in the confirmation, unless otherwise agreed.

The customer has the right to exercise the withdrawal within 14 days (including holidays) from receipt of the goods. The desire to make use of the right of withdrawal must give precise information by writing an email to service@retificioribola.it 

In case of punctual exercise of the right of withdrawal, RIBOLA RETIFICIO srl will reimburse all payments received from the consumer, excluding delivery costs, if upon inspection of the returned goods the same is intact and unused, as better specified in the following point 7.
In the event of withdrawal, no reimbursement will be made for delivery or additional costs in the event that the customer has requested a type of delivery other than that normally used, has requested delivery at a specific time or to an address other than that indicated in order phase.

The reimbursement will be made preferably and where possible using the same means of payment used by the consumer for the initial transaction, unless the reimbursement in this way is not possible or excessively burdensome. In any case, RIBOLA RETIFICIO SRL will communicate to the customer how it intends to make the refund.

The customer who intends to exercise the right of withdrawal must give notice by email to
service@retiticioribola.it 
The customer will have validly exercised his right of withdrawal within the withdrawal period only if the communication relating to the exercise of the right of withdrawal has been received before the expiry of the withdrawal period.

After the 14-day period has expired, the customer will lose the right to withdraw.
In any case, the customer may request a different size or color of the same item instead of the refund, where possible or a different item of equal or greater value. The new requested item cannot be returned. This request must be made in the withdrawal email and returned to service@retificioribola.it 

The right of withdrawal cannot in any case be exercised for goods made to measure or personalized, which therefore cannot be returned and are not entitled to a refund.
Furthermore, the substantial integrity of the goods is an essential condition for the exercise of withdrawal and therefore the reimbursement can only take place in the event of a positive outcome of the verification of the integrity of the goods, referred to in point 7 below..

In the event that the withdrawal is exercised, the customer will agree with RIBOLA RETIFCIO srl for the return. The return will be possible only if the customer has validly exercised the right of withdrawal and in the cases provided for in point 6.

RIBOLA RETIFICIO will contact the courier to collect the goods to be returned to the customer's address. The customer or his representative must make himself available at an agreed time or day for entrusting the goods to the courier in charge.
To proceed with the return, the customer must write an email to service@retificioribola.it indicating the will of withdrawal and return within the term referred to in point 3 and the address where the goods are located.
The goods must be returned if possible in the same external packaging used for delivery and in any case must be returned or in any case must be packed by the customer in a suitable way in order to avoid breakage or damage to the goods, otherwise the customer will lose the right to reimbursement. of the purchase.

Upon return of the goods, RIBOLA RETIFICIO SRL will inspect the goods to verify that they are intact, unused and not otherwise consumed or damaged and therefore that they can be returned.

In this case, the refund will only take place following the return of the goods to the sender's premises and following a positive outcome of the inspection carried out on the same.
In the event of a positive outcome of the inspection, a refund will be made, excluding shipping costs.

If, on the other hand, during the inspection, the goods are damaged, not intact, tampered with, consumed or used by the customer, the same will lose the right to reimbursement and may possibly request the return of the same goods upon payment of the new transport.

The customer can follow the status of his order on the site and will receive notification of shipment with a link to the courier's tracking.

The customer who has forwarded an order and has not canceled it in time (see point 6 first paragraph) is required to collect the goods upon delivery, will not be able to refuse the goods or return them to the sender.

In the event that the customer is absent at the first passage, the goods will remain in storage with the courier and can be redelivered for a further 2 times after which it will be recalled to the sender's address. The customer may request delivery to an address other than that provided during the order confirmation phase before the goods are recalled to the sender's address, by writing an email to: sales@retificioribola.it 

If the customer does not collect the goods, he will lose the right to a refund of the amount paid or to the return. In case of shipment returned to the sender's headquarters, the customer can request a further delivery of the goods by paying the shipping costs again.
RIBOLA RETIFICIO SRL also reserves the right to refuse unauthorized returns or returns that do not comply with all the conditions provided.

Upon arrival of the goods, the customer is asked to carefully inspect the package before affixing a signature as proof of delivery of the shipment. The goods are shipped to RIBOLA RETIFICIO SRL carefully packaged.

If for any reason the package appears tampered with or if the adhesive tape is not intact, customers are asked to sign the receipt with reservation.

 In the event that the delivery has been accepted with an unauthorized signature or there is evidence of tampering with the package, customers are asked to report the incident immediately to the courier and to contact RIBOLA RETIFICIO SRL at the address service@retificoribola.it 

For any need after receipt of the goods, the after-sales service is active, by writing to service@retificioribola.it 

In the event of receipt of defective or non-compliant goods, the customer must follow the same instructions indicated for the return.
RIBOLA RETIFICIO SRL reserves the right to request photographic evidence before authorizing returns for defective goods and bear the shipping costs for the return of the goods to its premises.
The goods are covered by a legal guarantee for a period of two years starting from the date of purchase of the same (to be understood as the date shown in the order confirmation). The defect must be reported within 2 months of discovery.

The warranty covers defects existing from origin in the product and which occur within 24 months, with the exclusion of defects occurring.
The seller's liability is in any case excluded if the lack of conformity of the sold goods derives from incorrect use of the object by the consumer or in the event that the product is installed incorrectly or with the use of materials provided by the consumer. It is also excluded if the product cannot be used due to negligence in the maintenance and installation of the asset or in the event that the asset is unusable due to wear, tear or deterioration due to use.

In the event that the product is found to be defect from origin, the customer will have the right to have the goods restored to conformity or to have it replaced if less burdensome and not excessively burdensome. You will be entitled to a price reduction or termination of the contract only if repair or replacement is not possible, unless otherwise agreed. If the defect is minor and does not affect the use of the asset, only a reduction in the price is possible. In this case of reimbursement, the value of the asset will be taken into account and the reimbursement may be less than the amount paid at the time of purchase.

In order to establish the right to reimbursement, replacement, restoration of conformity or price reduction, RIBOLA RETIFICIO SRL reserves the right to take delivery of the defective product to verify whether or not the malfunction depends on a lack of conformity. For defects that occur in the first 12 months from the date of delivery of the product, verification is always the responsibility of RIBOLA RETIFICIO SRL.

Subsequently, in the only case in which the malfunction does not depend on a lack of conformity, the consumer can be asked to reimburse the cost - reasonable and previously indicated - that RIBOLA RETIFICIO SRL has incurred for the verification, also by withholding it from the sum possibly to be reimbursed or deducting it from the value of the product for the purpose of replacement.

RIBOLA RETIFICIO SRL declines all responsibility for the possibility that, due to a particular configuration of the computer used by the Customer or its malfunction, the colors of the products displayed on the site may be slightly different from the original ones. Any differences cannot be considered a product defect.

To take advantage of the guarantee, the customer must produce suitable documentation to prove the defect and write to service@retificioribola.it 

RIBOLA RETIFICIO SRL products are tailor-made and designed. It is an artisanal work carried out by specialized workers.
All products carry the "ribola" logo identifying the origin and guarantee of product originality, unless otherwise agreed with the customer before confirming the order.
The products may have a tolerance in the measurements of +/- 5% and this discrepancy is not to be considered a defect of the product as it is handcrafted and handcrafted.
The nets could have diagonal joints whenever it is necessary to proceed with the joint to reach the size requested by the customer. These junctions modify the aesthetics of the mesh but do not compromise its quality, usability and use, nor diminish its resistance and therefore cannot be considered a defect of the product.
The eyelets are placed at a distance requested by the customer or foreseen by the product with a tolerance of - / + 10% and are not positioned specularly unless expressly requested in the order phase.

The indications referred to in this document, with particular regard to the terms and conditions relating to the right of withdrawal, refund, return and the legal guarantee apply exclusively in the relations between RIBOLA RETIFICIO SRL and the consumer.
By consumer we mean the natural person who acts for purposes unrelated to business or professional activity.
They are not "consumers":
         - legal persons;
         - entities other than natural persons with non-profit purposes (associations, foundations, committees);
         - natural persons qualifying as "professionals";
         - natural persons who procure a good both to use it in the context of their profession and to satisfy personal and / or family needs (mixed use);
         - natural persons intending to start a business who procure the necessary goods for this purpose (so-called preparatory shops).
As regards the sale between RIBOLA RETIFICIO SRL and professionals or non-consumers, the rules of the Italian civil code and the Italian reference legislation apply.

To place orders on RIBOLA RETIFICIO SRL, Customers must:
          - be at least 18 years old;
          - possess the necessary requirements to be able to enter into legally binding contracts;
          - have a valid e-mail address;
          - have a valid credit card for payment: Visa, MasterCard, American Express or a verified PayPal account or a bank account.

The sites indicated above and their contents are the property of RIBOLA RETIFICIO SRL. This includes documentation, images, fonts, designs, music, software, codes and format scripts.
The material contained in the website is protected by copyright.
Any reproduction, alteration, transmission, publication or redistribution to third parties, for commercial purposes, is strictly prohibited without the express written consent provided by RIBOLA RETIFICIO SRL.
RIBOLA RETIFICIO SRL prohibits the use of the content or trademarks present on the site for any other purpose and purpose other than those mentioned above.

RIBOLA RETIFICIO SRL publishes information on its site in order to provide a service to its customers, however it declines all responsibility for the possibility of any technical or factual inaccuracies and / or typographical errors for which it is expected, following a report, immediate correction.
RIBOLA RETIFICIO SRL also reserves the right to make corrections and changes to the site whenever it deems it necessary without giving prior notice.
RIBOLA RETIFICIO SRL declines all responsibility for any problems, damage or risks that the user may encounter while using the site.
RIBOLA RETIFICIO SRL reserves the right to amend / review the terms and conditions contained in this document, by updating it, whenever it deems it appropriate, without any obligation to give notice.
The user is required to abide by the terms contained in this document, periodically checking for any updates, changes and corrections.

Users who access this site declare that they accept that all matters relating to the use of the websites owned by RIBOLA RETIFICIO SRL are governed by the current legislation of the Italian State.
RIBOLA RETIFICIO SRL does not guarantee in any way that the content of the site complies with the regulations in force in other countries. Access to the RIBOLA RETIFICIO SRL site from places where its contents are considered illegal is expressly prohibited.
Users who decide to access the site from these countries are fully aware of the legal consequences and penalties they risk incurring and will be solely responsible for compliance with local laws.